Accessibility Policy

General

Paddock & Longwood Family Practice strives to ensure that its services are accessible to people with disabilities, we have made website accessibility a priority to help ensure that our website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

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Ensuring Accessibility

We want as many people as possible to be able to use this website. For example, that means you should be able to:

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• Change colour, contrast levels and fonts
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voice Over)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

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How accessible this website is

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software=

Enabling the Accessibility Menu

Our UserWay accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

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Disclaimer

Paddock & Longwood Family Practice continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

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Here For You

If you are experiencing difficulty with any content on our website, widget, any of its services or require assistance with any part of our site or software, please contact us during normal business hours as detailed below and we will be happy to assist.

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Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). If you are based in Northern Ireland, please reefer to Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.

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This website is owned and updated by the business it represents. In addition to this the tools to edit it and add content are also maintained by Paddock & Longwood Family Practice.

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Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our website.

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If you need information in a different format like accessible PDFs, large print, easy read, audio recordings or braille or if you cannot access parts of the website, have any questions or need assistance, please email us on:

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admin.speedwellsurgery@nhs.net

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Contacting Us

If you wish to report a problem, please email us on admin.speedwellsurgery@nhs.net

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How we tested this website

This website was last tested on 30th March 2023. The test was carried out by Paddock & Longwood Family Practice. We tested the site using the Chrome extension. The website also went under manual testing.

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We tested:

• Our main website platform

• All templates

• All default colour combinations

• All links

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