If you are travelling within the next 6 weeks we will be unable to provide any travel advice. Please contact your nearest travel clinic.
Active signposting is one of the ten NHS England High Impact Actions that practices can take to free up GP time. Active signposting is designed to connect patients more directly with the most appropriate source of help or advice; this may include services in the community as well as within the Practice.
All of the Reception/Admin team here at Paddock and Longwood Family Practice have undergone both online and face-to-face training commissioned by our Clinical Commissioning Group (Greater Huddersfield CCG) in order to go live with Active Signposting within our Practice.
Active signposting will offer the patient choice to access the service that is most appropriate for them. Reception staff will 'triage' patients; instead acting as care navigators they will be able to connect the patient more directly with the most appropriate professional or service in our area. Sign posters (Care Navigators) do not make clinical decisions, but when a Patient presents with symptoms that could be dealt with by a pharmacist, optician or social prescribing service they will confidently offer these alternatives.
This new initiative gives Patients more control over their care because it offers them the choice of a service that better suits their health and wellbeing needs. Active signposting also improves access for Patients who do need to see a GP, as Patients who do not necessarily need to see a GP are directed to a more appropriate service.
Active Signposting aims to change the assumption that GPs are the first point of care for Patients- this benefits Patients by improving outcomes and creating a better experience, which in turn improves job satisfaction for our hardworking and dedicated reception/admin staff.
We are pleased to inform you that we have started to deliver the Covid-19 Vaccination. Due to the nature of the Pfizer vaccine, patients who are housebound and cannot attend the Vaccination Site will need to wait for the Oxford Vaccine to be delivered in this area. This also means it cannot be given from your GP Practice, but at a central Huddersfield site in use by a large group of Huddersfield practices and manned by staff from any of these practices. We are pleased to let you know that the vaccine contains no animal products or mercury.
Many of our practice team have been trained to administer the vaccine and will be helping out at the site on different days. We are trying to manage things so that covering the Vaccination Site doesn't interfere too much in the clinics we have at the surgery but there may be some unavoidable changes to appointment times and dates because of the cover required at the Central Hub. We do apologise for any inconvenience this causes you but we will always endeavor to prioritise urgent clinical need over more routine care. This may mean that you have to wait a little longer for appointments at the practice if it is a routine, non-urgent matter.
When you are invited to attend the Central Hub you, and anyone helping you attend, will need to wear a mask. Please wear appropriate clothing for ease off access to the upper arm. All precautions to keep you safe when you attend for vaccination are being taken.
You might have noticed we have changed the way we book appointments and offer medical advice and support in light of the ongoing pandemic. We're keen not to infect anyone coming to the practice by exposing them to other patients, or staff, who may be carriers, but we'd also like to keep our team safe and well so they can keep helping you and the community. That means we may have to ask you to leave the building if you come in and have symptoms.
Where possible we'll try and help you on the phone first. The Doctor will decide if you need a face to face appointment or whether telephone/video call advice or an appointment at a later date would be more suitable. That way we can try and manage urgent need and care for people safely without endangering those who are really poorly and need our help sooner. We're cleaning the high contact areas of the surgery more often and have removed the magazines and toys from our waiting rooms. We would also encourage you to use E-consult to access help from the surgery for non-urgent problems, sick notes or result requests.
What can you do?
Please only contact us or come in if you really need to. You can order your prescriptions online as normal or by posting a prescription ordering slip in our post box. Secondly, please try and keep yourselves and your families safe by restricting your contact to telephone/video call only with those who are unwell, avoid social gatherings and maintain good hand hygiene, washing your hands with soap and water and making sure if you cough or sneeze, that you do it into a tissue, then bin the tissue and wash your hands with soap and water. It sounds simple but you'd be surprised how many people cough into their hands and then touch doorknobs, handles and railings.